Pūtea Pokia | Backpack

Refund policy

Please choose carefully as we do not refund if you change your mind or if you order the wrong size.

Faulty Item

If what you have purchased is faulty, we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

To be eligible for a refund where the item/s is faulty, your item must be unused and in the same condition that you received it.

Our error

If we have sent you the wrong item, we will exchange the item for the correct item.

Returned item/s must be:

• unworn
• in original condition
• have all tags attached
• accompanied by an Online Shop returns form

Any item/s that have been worn, altered or damaged will not be refunded.

Please email shop@twoa.ac.nz or phone +64 3 425 9694 before returning items.

Download the Online Shop returns form (PDF 160kb)

Send your returned item/s, a copy of the original receipt plus the

returns form to our online shop agents

The Print Room

21 Grosvenor Street

Kensington

Dunedin 9012

New Zealand

Return shipping costs

We will pay the return shipping costs if the return is due to our error or an item is faulty.

Please email shop@twoa.ac.nz to arrange this.

If you are shipping an item over $75, please consider using a traceable shipping service or purchasing shipping insurance. 

We cannot guarantee that we will receive your returned item.

How Refunds Work

You should receive your refund within four weeks of giving the goods to the return shipper.

This timeframe includes:

• the transit time to receive your return from the shipper (5 to 10 business days)
• the time it takes for the Print Room to process your return once they receive it (3 to 5 business days)
• the time it takes your bank to process our refund request (5 to 10 business days)

You will be refunded the value of the item at the time of your transaction.

Refunds will be made back to the means of purchase, e.g. the credit or debit card used to pay for the original purchase.

Late or missing refunds

If you haven’t received your refund:

• Contact your credit card company, it may take some time before your refund is officially posted
• Contact your bank, there is often some processing time before a refund is officially posted

After contacting your credit card company and bank and, if you have still not received your refund, please let us know by email shop@twoa.ac.nz

We ship to most addresses in the world.

Within Aotearoa/New Zealand

Please allow 5 - 10 working days for delivery from date of order. If your goods do not arrive within this timeframe, please email shop@twoa.ac.nz or phone 03 425 9694

Overseas

Delivery will vary dependent on location. Once an order has been sent, we will email you with an estimated time frame. If your goods do arrive within this timeframe, please email shop@twoa.ac.nz or phone +64 3 425 9694

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Te Wānanga o Aotearoa does not have any responsibility for these additional charges that may apply.

You are responsible for making sure you comply with the laws and regulations of the country of destination.

Please note during public holidays delivery timeframes may differ.